Refund and Returns Policy

Overview

Our refund and returns policy is limited to defective or damaged products only. We do not accept returns for any other reason. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange—even for defective items.

Eligibility

To be eligible for a return, the item must be defective or damaged, unused, and in the same condition you received it. It must also be in its original packaging. A receipt or proof of purchase is required.

Refunds

Once your return is received and inspected, we will notify you via email that we have received the item and confirm whether your refund has been approved or rejected.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few business days.

Late or Missing Refunds

If you haven’t received your refund yet:

Re-check your bank account.
Contact your credit card company – it may take some time before your refund is officially posted.
Contact your bank – processing times vary.

If you’ve done all of this and still haven’t received your refund, please contact us at info@herbsforhealth.co.za.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please email info@herbsforhealth.co.za and send the item to:

45 Mulders Mile, Eldoraigne Ext 3, Centurion, 0157

Shipping Returns

To return a defective product, please mail it to the address above.
Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. If your return is approved for a refund, the cost of return shipping will be deducted from your refund.

If returning a higher-value item, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

If you have any questions about refunds or returns, contact us at:
📧 info@herbsforhealth.co.za